Communication and interaction

52 guides

• Having a difficult conversation with someone close
  It is best to bring up difficult things with people close to you calmly and while listening.
• Really listening
  Really listening is the most important skill in communication.
• Making up after an argument
  Arguments are part of relationships.
• Setting boundaries
  Healthy boundaries protect your wellbeing and improve your relationships.
• Saying no politely
  Saying no politely saves time and energy while preserving the relationship.
• Apologising
  A sincere apology repairs trust.
• Small talk and getting to know people
  Small talk opens doors to new acquaintances and job opportunities.
• Making new friends as an adult
  Making new friends as an adult takes initiative.
• Nurturing your relationship
  A relationship needs time, attention and shared moments.
• Getting through a breakup
  A breakup is one of life's biggest changes.
• Supporting someone who is grieving
  Supporting someone who is grieving does not require the right words.
• Giving thanks and praise
  Thanks and praise strengthen relationships and motivate.
• Taking criticism
  Criticism can hurt, but it is an opportunity to grow.
• Confidence in interaction
  Confidence shows in clear speech, eye contact and the ability to express your opinion.
• Writing a clear email
  A clear email saves the recipient's time and gets you a reply faster.
• Making a good phone call
  A phone call is often the quickest way to get something done.
• Giving a speech at a celebration
  A good celebration speech is short, personal and warm.
• Writing a greeting card
  A personal congratulations card brings more joy than a ready-made message.
• Getting along with neighbours
  Good relations with your neighbours make everyday living pleasant.
• Talking with your parents as an adult
  The relationship between adult children and their parents changes with age.
• Social media pitfalls
  On social media a message spreads fast and stays online for good.
• Clearing up misunderstandings
  Misunderstandings happen easily, especially in messages.
• Negotiating in everyday life
  We negotiate all the time: about chores, prices and schedules.
• Empathy skills
  Empathy means being able to understand another person's feelings and point of view.
• Staying in touch with loved ones far away
  Distance does not have to stop close relationships.
• Giving a eulogy at a funeral
  How to write and deliver a warm eulogy at a funeral or memorial, even when emotions are running high.
• Storytelling in speeches and presentations
  Learn to use stories in speeches and presentations so that your audience remembers your message and listens to the end.
• Overcoming phone anxiety
  Practical ways to overcome phone anxiety: preparation, backup phrases and gradual practice making calls.
• Coming across well in online meetings
  How to present with confidence in Teams, Zoom and other online meetings: camera, sound, lighting and a clear contribution.
• Writing a press release
  Learn to write a press release that journalists will read: headline, the most important point first, a quote and contact details.
• Assertive communication at work
  Learn assertive communication: say what you think, ask for what you need and defend your boundaries without attacking.
• Breaking bad news
  How to deliver bad news or a difficult message clearly and humanely at work, to a customer or to someone close to you.
• Answering questions from the audience
  Learn to answer audience questions calmly after a presentation, including difficult and critical ones and those you do not know the answer to.
• Looking after your speaking voice
  How to care for your speaking voice and use it without straining it: posture, breathing, vocal warm-ups and breaks in voice-heavy work.
• Body language and first impressions
  Learn to use body language consciously: eye contact, posture, gestures and a handshake support your message and first impression.
• Writing a letter to the editor
  How to write an opinion piece for your local paper or website so that it gets published and makes an impact.
• Chairing a meeting
  Learn to chair an association or housing company meeting: the agenda, speaking turns, decisions and voting.
• Talking to camera and video messages
  Learn to talk to a camera naturally: video messages, introduction videos and social media videos without nerves or endless retakes.
• Facilitating workshops and group discussions
  How to run a workshop or group discussion where everyone gets a say and the result is concrete decisions.
• Talking with someone learning Finnish
  How to talk with a colleague, neighbour or customer who is learning Finnish so that they understand you and learn at the same time.
• Getting the tone right in chats and texts
  Learn to write chat and text messages that do not sound curt: tone, emojis, brevity and response times in Teams and WhatsApp.
• Backing up your opinion in a discussion
  Learn to justify your opinion clearly and convincingly in a conversation, meeting or debate without it turning into an argument.
• Calming down an agitated person
  How to calm an angry customer, neighbour or family member: a calm voice, listening and keeping the situation safe.
• Clear slides without walls of text
  Learn to make clear presentation slides: one message per slide, big images and little text, so the audience listens to you.
• Writing a clear message to an authority
  How to write a clear message to Kela, the Finnish Tax Administration, your municipality or wellbeing services county and get your matter handled faster.
• Talking to children about difficult things
  How to tell a child about divorce, illness, death or frightening news in a way that is safe and suits their age.
• Talking with someone who has dementia
  Ways to communicate smoothly with a loved one with a memory disorder: clear speech, repeated questions and responding to emotions.
• Communicating with school in Wilma
  Write a factual Wilma message to a teacher: reporting absences, raising concerns, tone and replying to difficult messages.
• Talking with someone who is hard of hearing
  Clear communication with someone who is hard of hearing or uses a hearing aid: the environment, how you speak and assistive tools.
• Responding to an inappropriate comment
  How to respond calmly to an offensive, racist or intrusive comment at work, in the family or among friends.
• Asking for help naturally
  Learn to ask for help from family, colleagues or neighbours: a clear request, the right moment and coping with a no.
• Writing a polite reminder
  Write a reminder about an unanswered message, an unpaid debt or a forgotten agreement without sounding blunt.

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