Assertive communication at work
An assertive person is neither rude nor a pushover, but says what they mean clearly while respecting others. This guide gives you sentence structures and exercises for everyday situations at work, such as turning down extra work and speaking up in meetings.
You will need
- A list of situations where you go quiet or lose your temper
- A notes app for practice phrases
- A trusted colleague or friend to practise with
Steps
Recognise your own style
Think about whether you usually react by giving in, avoiding or getting worked up. Write down three recent situations and how you acted.
Use I-statements
Ask directly
Say no with a reason
Repeat calmly
Keep your body language steady
Speak up in meetings
Practise and review
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