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Apologising

A sincere apology repairs trust. It acknowledges the mistake without making excuses.

You will need

Steps

  1. Recognise the mistake

    What did I do and how did it affect the other person?

  2. Choose the right moment

  3. Say it clearly

  4. Do not make excuses

  5. Acknowledge the impact

  6. Offer to make amends

  7. Give it time

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