Complaining about a private health service
Problems with private health services can concern the price, the quality of care or how you were treated. The right channel depends on what you want: money back, compensation for an injury caused by treatment, or an investigation into an error. This guide helps you choose the right route.
You will need
- The bill and price list
- Your patient records
- Notes on your appointments
- Photos or details of follow-up care
Steps
Identify the type of problem
Disputes about prices and the contract terms of a service are consumer matters. Injury caused by treatment is a patient injury matter, and how you were treated or the quality of care is dealt with through a formal complaint (muistutus) or a complaint to the supervisory authority (kantelu).
Ask for your patient records
Dispute the bill
Make a formal complaint
Report a patient injury
File a complaint with the authorities if needed
Beauty treatments are handled separately
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