Returning a faulty product
You can return a faulty product to the seller, and the seller must remedy the defect. A right to return a product that is not faulty is a benefit the shop offers voluntarily.
You will need
- Receipt
- The product and its packaging
- A description of the defect
Steps
Tell a defect apart from a change of mind
Returning a faulty product is a consumer's right. Returning an intact product to a shop is a voluntary benefit offered by the seller.
Contact the seller
Describe the defect
Make your claim
Claim a price reduction or cancellation
Do not pay the costs
Ask for confirmation
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