Making a complaint

A complaint, or notice of defect (reklamaatio), is the consumer's most important tool when a product or service is faulty. Make it in writing and in good time.

You will need

• Receipt or order confirmation
• Photos of the defect
• Email or a form

Steps

1. Notice the defect

   A product or service is defective if it does not match what was agreed or what the consumer could reasonably expect.

2. Act within a reasonable time

3. Document it

4. Make the complaint in writing

5. Set a deadline

6. Keep the messages

7. Get help if needed

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