Complaining about renovation defects
A renovation contractor is responsible for doing the work as agreed and in line with good building practice. This guide helps you document the defects, complain properly and take things further if the contractor will not fix them.
You will need
- The contract, the quote and any KSE 2013 terms (Finnish standard terms for consumer building contracts)
- Dated photos of the defects
- Invoices and receipts
- If needed, a statement from an outside expert
Steps
Check the contract
See what the contract and the quote promised: materials, scope of work, schedule and price. A defect is any deviation from these or from good building practice.
Document the defects
Complain in writing
Give them a chance to fix it
Withhold a reasonable part of the payment
Get an expert assessment
Get help with the dispute
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