Product damaged in delivery
When you order from an online shop, the risk only passes to you once you have the product in your possession. That is why transport damage is the seller’s responsibility, and you complain to the seller, not the delivery company.
You will need
- The order confirmation and the parcel tracking code
- Photos of the parcel, packaging and product
- The original packaging
- An email to the seller
Steps
Check the parcel on collection
Look at the parcel at the pick-up point or while the driver is still there. If the packaging is clearly damaged, mention it straight away.
Take photos before opening
Open and check it at once
Keep the packaging
Complain to the seller
Demand a repair or replacement
Do not pay for the return yourself
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