Buying from a foreign online shop
Buying from foreign online shops is easy, but when problems arise, how well your rights are respected varies a lot. This guide tells you what to check before buying and who can help if an order goes wrong.
You will need
- The online shop’s contact details and delivery terms
- The order confirmation and payment receipt
- The tracking code
- Notices from Finnish Customs or the delivery company
Steps
Find out where the shop is
Check the contact details to see which country the company actually operates in. A website in Finnish does not mean the shop is in Finland or the EU.
Know your rights for EU purchases
Be ready for costs outside the EU
Check the return costs
Pay safely
Complain in writing
Ask for help from the right place
The full guide with every step is for members. Try 7 days for €0.99.
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