Appliance repair estimates and faulty repairs

When an appliance breaks, first find out whether the repair falls under the seller's liability for defects. For a paid repair, the consumer has the right to price information and careful workmanship. This guide helps you avoid surprise bills.

You will need

• Purchase receipt
• The appliance's model and serial number
• A description of the fault and photos
• The warranty terms

Steps

1. Find out whether it is a defect

   If the appliance breaks sooner than can be expected given its lifespan, it may be a defect for which the seller is liable regardless of any warranty. In that case the repair is free of charge for you.

2. Complain to the seller

3. Ask for a cost estimate

4. Agree on the inspection fee

5. Compare repairing with buying new

6. Keep track of the repair time

7. Check the repaired appliance

8. Get help in a dispute

The full guide with every step is for members. Try 7 days for €0.99.

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