Lost or damaged luggage
An airline is liable for the luggage it carries, but getting compensation requires prompt notification. This guide tells you what to do at the airport, which deadlines to remember and how to claim compensation.
You will need
- Your ticket and luggage tag (bag tag)
- Photos of the suitcase and the damage
- Receipts for essential purchases
- Your travel insurance details
Steps
Report it at the airport
Before you leave through customs, go to the airline’s or ground handler’s baggage desk. Fill in a Property Irregularity Report (PIR) and take a copy and the reference number.
Photograph the damage
Notify in writing in time
Follow the bag trace
Buy only essentials
Claim from the airline
Use your insurance and get help
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