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Dealing with a difficult person

You won't click with everyone. A calm and consistent approach protects your peace of mind and reduces friction.

You will need

Steps

  1. Recognise your own reaction

    Notice which words or actions make you irritated.

  2. Keep your tone calm

  3. Focus on the issue

  4. Set boundaries

  5. Keep records if needed

  6. Limit your exposure

  7. Let off steam elsewhere

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