Premium-rate charges on your phone bill
Unexpected charges can appear on your phone bill, for example from subscriptions, games or premium-rate numbers. This guide explains how to find out what the charges are, dispute them and stop them from happening again.
You will need
- Your phone bill or your operator’s app
- Any text messages confirming a subscription
- Your operator’s customer service contact details
- Your child’s phone details, if it concerns a child
Steps
Check the itemised bill
Look at the bill or your operator’s app to see which service the charge comes from, when it started and which service provider is billing it.
Cancel the subscription
Contact your operator
Dispute the charge in writing
Turn on blocks
Check the app stores
Report the problem
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