Compensation for a delayed flight
Airlines do not always tell passengers on their own initiative that they are entitled to standard compensation, a meal or a new flight. This guide goes through when you are entitled to compensation, how to claim it yourself and where to complain if the airline refuses.
You will need
- Your flight ticket or booking confirmation
- Information on the flight's actual arrival time
- Receipts for extra costs (meals, hotel, taxi)
- The airline's compensation form or email
Steps
Check whether the regulation applies to your flight
EU passenger rights apply to flights departing from an EU country and to flights by EU airlines to the EU. What matters is how late you arrive at your destination, not when you depart.
Work out the length of the delay
Ask for assistance at the airport
Choose a replacement flight or a refund
Find out the amount of compensation
Make the claim yourself
Wait for a reply and send a reminder
Take it further
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