Lost suitcase
Lost or delayed baggage can spoil the start of a holiday, but most bags are found within a few days. This guide explains what to do straight away at the airport, which receipts to keep and how to claim compensation within the deadlines.
You will need
- Your baggage tag (the bag's claim receipt)
- Your flight ticket and passport
- A description and ideally a photo of the bag
- Receipts for emergency purchases
- Your travel insurance details
Steps
Do not leave the airport
Go to the service desk in the baggage hall before you leave the customs area. It is much easier to make the report straight away than afterwards.
Make a lost baggage report
Follow the search
Buy only what is necessary
Claim for the delay in time
Act if the bag is lost for good
Use your travel insurance
The full guide with every step is for members. Try 7 days for €0.99.
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