Cancelling a package holiday
In Finland, people who buy a package holiday have strong legal protection. This guide explains when cancellation is free, when you pay a cancellation fee and how travel insurance or cancellation cover helps.
You will need
- Your booking confirmation and the travel terms
- A medical certificate if you are cancelling because of illness
- Details of your travel insurance or cancellation cover
- The Ministry for Foreign Affairs' travel advice for the destination
Steps
Check whether it is a package holiday
A package holiday is a combination of, for example, a flight and a hotel bought at the same time from the same seller. A flight and hotel bought separately do not get the same protection.
Read the cancellation section of the terms
Find out whether you can cancel for free
Act quickly if you fall ill
Cancel in writing
Claim from your insurance
Know your rights if the operator makes changes
Get help in a dispute
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