Problems with hotel bookings
Problems with hotel bookings are often caused by booking site terms, overbooking and faults in the room. There is no 14-day right of withdrawal when booking accommodation only, so the terms matter a great deal. This guide helps you act correctly both on the spot and afterwards.
You will need
- Booking confirmation and terms
- Photos of the room
- Receipts and payment details
- Contact details for the hotel and the booking site
Steps
Check the terms before paying
See whether the rate is flexible or non-refundable and until when cancellation is free. Take a screenshot of the terms and the room description.
Confirm your booking in advance
Complain immediately on the spot
Demand alternative accommodation
Complain in writing
Dispute an unjustified charge
Get help
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