Making a car damage claim to your insurer
A well-made claim speeds up processing and reduces disputes. This guide goes through which insurance covers what and how to make a claim step by step.
You will need
- Your policy number or login for your insurer's online service
- Photos of the damage
- The other party's contact and registration details
- An accident report form or notes on what happened
- Contact details of any witnesses
Steps
Find out which insurance pays
Damage caused by another car is paid by that car's motor liability insurance. Damage to your own car is paid by your own comprehensive (kasko) insurance if you were at fault or the person who caused the damage is unknown.
Write down what happened straight away
Take photos
Fill in a joint report
Make the claim online
Report an unknown culprit
Agree on the repair
Follow the decision
The full guide with every step is for members. Try 7 days for €0.99.
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