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Building psychological safety

In a psychologically safe team, people ask questions, challenge ideas and admit mistakes without fear of being embarrassed. Research shows it is one of the most important factors in team success, and the manager’s example makes a big difference.

You will need

Steps

  1. Measure the starting point

    Run an anonymous survey with statements such as ‘It is safe to take risks in our team’ and ‘Mistakes are not held against me’. Use a scale of 1–5.

  2. Lead by example

  3. Ask before you tell

  4. React wisely

  5. Treat mistakes as learning

  6. Share the floor

  7. Step in on belittling

  8. Track the change

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