Problems with a holiday trip

On a package holiday, the tour operator is responsible for making sure the trip matches what was promised. Problems must be reported while you are still on the trip.

You will need

• Travel contract
• Photos
• Receipts

Steps

1. Report it immediately

   Report the problem to the tour operator's representative immediately during the trip.

2. Document it

3. Ask for it to be fixed

4. Keep the receipts

5. Make a complaint

6. Claim a price reduction

7. Get help

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