Complaining about a poor service
The Consumer Protection Act also covers services such as hairdressers, beauty treatments, cleaning and dry cleaning. This guide explains when a service is defective and how to get the problem fixed amicably.
You will need
- The booking confirmation or receipt
- Photos of the result
- Details of what was agreed for the service
- A phone or email
Steps
Say something on the spot
If you notice the problem straight away, tell the service provider before you leave. Many things are easiest to fix there and then.
Photograph the result
Compare with what was agreed
Complain within a reasonable time
Give them a chance to fix it
Demand a price reduction
Claim compensation for damage
The full guide with every step is for members. Try 7 days for €0.99.
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