Car repair defects and disputed bills
A car repair shop is responsible for doing the work professionally and keeping the price within agreed limits. This guide explains how a price estimate binds the garage, what to do when a fault comes back and how to dispute a bill.
You will need
- The work order or the email in which the repair was agreed
- The price estimate or fixed price
- The invoice and an itemised breakdown of the work
- Photos or a statement from another garage
Steps
Agree on the work in writing
Before the work starts, ask for a price estimate or a fixed price and write down what will be repaired. Ask the garage to call you before doing any extra work.
Compare the bill with the estimate
Ask for an itemised bill
Dispute the bill
Complain about a recurring fault
Get a second opinion
Take it further
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