First steps after water damage
A leaking pipe, washing machine or dishwasher can soak the floor and structures in minutes. Quick first steps reduce the damage and help with the insurance claim, and this guide takes you through them in order.
You will need
- Knowing where the main shut-off valve is
- Towels, buckets and a mop
- A phone for taking photos
- Your home insurance details
- The maintenance company's emergency number
Steps
Turn off the water immediately
Close the leaking appliance's own valve or the main shut-off for the home. In a block of flats, call the maintenance company's emergency line if you cannot find the shut-off or the water is coming from upstairs.
Cut the power if necessary
Photograph the damage
Remove the water
Notify the housing company
Make an insurance claim
Wait for moisture measurement
Prevent another leak
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