Complaining to the Consumer Disputes Board

The Consumer Disputes Board resolves disputes between consumers and businesses free of charge. First, you try to resolve the matter with the business and with the help of Consumer Advisory Services.

You will need

• Receipts and contracts
• Correspondence with the business

Steps

1. Complain first

   Notify the business of the defect in writing as soon as possible.

2. Negotiate

3. Contact Consumer Advisory Services

4. Gather evidence

5. Make a complaint

6. Describe your claim

7. Wait for the decision

8. Note the recommendation

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